As Karjalan Valaistuspalvelu Oy has transitioned into an archival and support mode, we have streamlined our communication to ensure efficient handling of all queries related to the functionality and operation of products purchased from us.

All technical support is provided exclusively via email.

Step 1: Prepare Your Information
To expedite the resolution of your issue, please gather the following details before writing:

• Order/Invoice Number or Date of Purchase.
• Product Model Name/Code (if known).
• Clear Description of the Issue: Explain when and how the problem occurred.
• Contact Details: Your name, company name, and phone number (for internal use, though communication will remain email-based).

Step 2: Send Your Email
Send your comprehensive request to our dedicated support address: info@karjalanvalaistuspalvelu.fi

Step 3: Response Time
We are committed to reviewing all technical support requests and responding within 3 business days.

Note: This channel is intended solely for addressing technical difficulties, operational questions, and reporting defects in purchased equipment. For information regarding warranty claims, please refer to the Warranty and Returns section.