Karjalan Valaistuspalvelu Oy honors all active warranties for products sold. The warranty period for your specific product is determined by the terms outlined in your original purchase agreement or invoice. All claims must be submitted before the expiration of the warranty period, but no later than December 31, 2026.

Warranty claims are processed exclusively via email.

Step 1: Check Eligibility
Please confirm that the issue falls under the terms of the original warranty (e.g., non-defective installation, standard usage).

Step 2: Prepare Claim Documents
To initiate a claim, please provide the following documentation via email:

• Order/Invoice Number (Proof of Purchase is mandatory).
• Product Details (Model and Serial Number, if applicable).
• Detailed Description of the Defect: Explain the nature of the failure.
• Visual Evidence (Photos or short video showing the defect, if possible).

Step 3: Send Your Claim
Send your complete warranty claim package to: info@karjalanvalaistuspalvelu.fi

Step 4: Review Process
Upon receiving your claim, our team will review the documentation. We will respond with next steps (e.g., troubleshooting instructions, returning the defective item, or sending a replacement) within 5 business days.